Grand Palladium White Sand Resort & Spa Akumal, Akumal ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Carr Federal Chetumal - Puerto Juarez, Kantenah, Mx, Akumal, Mexico, 77710

“The Grand Palladium White Sand's lush grounds truly make you feel like you're nestled in an exotic jungle paradise!”view full review

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“A beautiful resort with outstanding service and amenities” view full review

Top location:Highly rated by recent guests(8.6)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site for free.

High-speed internet access is available in the business center for additional charge.

Other information

The hotel Grand Palladium White Sand Resort & Spa serves a full breakfast for free.

There are no cribs provided in a room.

Pets are not allowed.

Number of rooms:437

Former name

Grand Palladium Riviera Resort & Spa

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Bungalow Adults only

Max:

2 persons

625 sq. feet

Bed options:

1 King Size Bed

Lake view

Shower

Coffee machine

room details

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Junior Suite

Max:

3 persons

575 sq. feet

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

room details

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Queen Suite

Max:

3 persons

735 sq. feet

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

room details

Check Prices

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore a range of transportation options for your spa getaway

City Center

Akumal 3.5 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 19.0 mi

Cancun (CUN) 53.6 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Excellent Buffet Experience

During my stay, I thoroughly enjoyed the buffet at White Sands. The selection was impressive, featuring fresh fruits, a variety of entrees, and even made-to-order options like omelets and tacos. I particularly appreciated that the staff worked hard to keep everything stocked and clean, creating a pleasant dining atmosphere. I found myself going back for more at almost every meal!

JerrySmith. USA, 2024-01-15Read full review on

Spacious and Comfortable Suite

I stayed in a spacious Junior Suite in the White Sands section, which was perfect for my needs. The room was bright and airy, with a comfortable bed and a large jacuzzi tub. The housekeeping staff did an excellent job keeping the room clean, and I loved how well-stocked it was with amenities. It felt luxurious and made my stay very enjoyable.

CarlJohnson. Canada, 2024-02-22Read full review on

Relaxing Pool Vibes

The pool at White Sands was one of the highlights of my trip. It was spacious and not too crowded, making it the perfect spot to relax and unwind. The swim-up bar was a fantastic feature, allowing me to enjoy delicious cocktails without leaving the water. I also enjoyed the various activities hosted around the pool area, which kept things lively without being overwhelming.

RogerK. UK, 2024-03-10Read full review on

Kids Club is Fantastic

I was thoroughly impressed with the kids' club at the Grand Palladium White Sands. My children had a blast participating in organized activities every day. The staff were incredibly friendly and made it their mission to ensure the kids were entertained. I loved that they even put on mini shows at night, which my kids couldn't stop raving about. It truly created an lovely experience for our family.

JohnDoe42. Australia, 2024-04-25Read full review on

What’s included

General

Non-smoking rooms
Internet access
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Wind surfing
Diving
Snorkeling
Canoeing
Tennis court
Pool tables
Darts
Table tennis
Mini golf
Archery
Aerobics

Services

Valet parking
Room service
Housekeeping
Car rental
Laundry
Tours/Ticket assistance
Grocery shopping service
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar
Dinner

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Children's buffet
Board games
Children's pool
Water slides
Children's play area
Toys
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Karaoke
Live entertainment
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Solarium
Sauna
Turkish bath
Jacuzzi
Facial
Treatment room
Beauty treatment
Massage
Public Bath
Shallow end

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Carr Federal Chetumal - Puerto Juarez, Kantenah, Mx, Akumal, Mexico, 77710

Map view

Carr Federal Chetumal - Puerto Juarez, Kantenah, Mx, Akumal, Mexico, 77710

City landmarks

Beach

Playa at Grand Palladium Kantenah Resort

700 ft

Playa Kantenah

4300 ft

Events

Playa Saasil Kantenah

4600 ft

snorkling

1.6 mi

Parks

Yal-ku Lagoon

2.3 mi

Zona Urbana Uxuxubi 12 Km Poniente Akumal Pueblo

Uxuxubi Al Natural

2.2 mi

Carretera

BioParque Lu'um Balam

2.1 mi

Yal-Ku

2.2 mi

Quintana Roo

Mayan Underworld

2.2 mi

Beach

Bahia De La Media Luna

2.4 mi

Beach

half moon bay

2.8 mi

Beach

Xpu-Ha Beach

3.0 mi

Pablo Bush Romero

3.0 mi

Beach

Playa Xpu-ha

3.0 mi

Carret Pto Juarez-tulum Int Loc 1 Villas Ma Km 104 Besides Villas Maya front desk

mexicarteakumal

3.4 mi

Libraries

Hekab Be Biblioteca de Akumal

3.3 mi

Nearby

Kantenah Bay

500 ft

Restaurants

El Gaucho

900 ft

Carretera Chetumal-Puerto Juarez Km

La Adelita

1200 ft

Carretera Chetumal-Puerto Juarez Km

Reviews and Ratings <br />

Feedback from previous guests about their experience.

76%

loved the resort and would return for another relaxing stay

Friendly and attentive staff

Immaculate resort appearance

Renovation disruptions

Beach conditions due to seaweed

7.6/10

Very good

Rooms

7.6

Location

8.6

Service

7.4

Dining

7.0

Patricia

United Kingdom, March 2025

9.2/10

I had a fantastic stay at the resort. The location is perfect, right by the beach with easy access to pools, and the rooms were well-kept and upgraded. The service was exceptional, with attentive staff catering to our needs. Dining options were varied with great food, though some restaurants were less enjoyable. Overall, excellent value for money, but the communications about events could be improved.

Rooms

9.0

Our room was spacious and impeccably clean, with a lovely upgrade that added to our comfort.

Service

10.0

The service was top-notch with staff going out of their way to make us feel welcome and celebrated.

Location

10.0

The resort is ideally located near the beach and pools, making it super convenient to enjoy the surroundings.

Dining

8.0

Dining was generally very good, with plenty of options, though not every restaurant met our expectations.

Facilities

9.0

The resort facilities were impressive, offering a range of activities and well-maintained amenities.

Tony

United Kingdom, January 2025

7.8/10

I had a wonderful stay at the Grand Palladium White Sands, where the beach was gorgeous and the food truly exceptional. The rooms were spacious, but the inconsistent service at some restaurants was a bit frustrating. Overall, it's a fantastic resort that I would definitely recommend!

Rooms

8.0

The room was spacious and comfortable, perfect for our family with its separate areas. However, the TV signal was poor, making it hard to watch some channels.

Service

7.0

Most of the staff were genuinely warm and caring, especially at the pool area. However, I experienced some inconsistencies in restaurant service that took away from the experience.

Location

8.0

The location was convenient with a beautiful beach nearby. However, some areas like the bar could get a bit chaotic during peak times.

Dining

8.0

The food was fabulous with plenty of options, but after a while, I found it repetitive, especially after two weeks.

Facilities

8.0

The facilities were great, with a nice pool and activities available, although the waiting times at some restaurants were longer than expected.

Matt

United Kingdom, December 2024

8.0/10

Our vacation at the Grand Palladium White Sands was filled with memorable moments. The resort was immaculate and the staff truly went above and beyond to make us feel special. Dining was a culinary delight with various options, though we encountered some challenges with availability due to renovations and high demand. The serene pool area was a perfect retreat; however, the beach faced challenges with seaweed, affecting our overall beach experience.

Rooms

7.0

The rooms were well-maintained and clean, although our initial room faced issues with the air conditioning and musty pillows.

Service

9.0

The service was exceptional, with staff being incredibly helpful and engaging, making our stay truly enjoyable.

Location

8.0

The layout of the resort was convenient, with easy access to various amenities and activities, although some walks to the beach area could be longer due to ongoing construction.

Dining

8.0

Dining options were generally excellent, with a variety of gourmet choices, though it was challenging to secure reservations at popular restaurants.

Facilities

8.0

The facilities, particularly the pools, were pristine and offered a relaxing atmosphere, although some amenities were closed due to remodeling.

Friendly and attentive staff

Renovation disruptions

David

United Kingdom, November 2024

7.4/10

I had a pretty good time at the resort overall, with spacious rooms and a serene atmosphere surrounded by nature. However, I noticed some downsides such as slow service at restaurants and a lack of evening activities after 11:00 PM. While the location is beautiful, the beach had issues with seaweed, which detracted from my experience. I wouldn't say it's the perfect getaway, but there are definitely enjoyable aspects.

Rooms

8.0

The suite we stayed in was spacious and comfortable, with a charming vintage touch from the mahogany furniture.

Service

6.0

While the service was friendly, waiting times for food were excessive, particularly in the specialty restaurants.

Location

9.0

The resort is nestled in lovely grounds, offering a connection to nature and wildlife, creating a tranquil atmosphere.

Dining

7.0

I enjoyed the variety of a la carte options, especially the Japanese restaurant, but the buffet lacked fresh vegetable choices.

Facilities

7.0

The facilities are good, with large pools that are well-maintained, although there were limited activities throughout the day.

Joanne

United Kingdom, November 2024

6.0/10

This hotel has some beautiful grounds and spacious rooms, but the dining options can be quite limited, especially for non-members. While the beach area and multiple pools offer great experiences, I found the service fell short in terms of access and reliability. Overall, it can be a relaxing place if you manage to navigate the membership complexities.

Rooms

6.0

The rooms had a modern safe and nice amenities, but they looked worn out and could use a refresh.

Service

5.0

Service was inconsistent, with some staff being welcoming while others seemed overwhelmed and unhelpful.

Location

8.0

The location is set between beautiful amenities, making it convenient to access both White Sand and Colonial facilities.

Dining

5.0

Dining was very limited as half of the restaurants were fully booked, leaving buffet options most of the time, which got repetitive.